Cancellation & Refund Policy

Last updated: 9/1/2025

1. No Refund Policy

At Codezen, all sales are final. Due to the digital nature of our products, we do not offer refunds after purchase under any circumstances.

By making a purchase on our platform, you acknowledge and agree that you will not be eligible for a refund for any purchased products or services.

2. Reasons for No-Refund Policy

Our no-refund policy is in place for the following reasons:

  • Digital Product Nature: Once digital content is delivered, it cannot be returned or "un-downloaded."
  • Intellectual Property Protection: Our products contain valuable intellectual property that cannot be retrieved once accessed.
  • Detailed Product Information: We provide comprehensive information, screenshots, and descriptions for all products to help you make informed purchasing decisions.

3. Pre-Purchase Considerations

Before making a purchase, we strongly recommend that you:

  • Carefully review the product description, features, and requirements
  • Ensure that your system meets all technical requirements for the product
  • Contact our support team with any pre-purchase questions or concerns
  • Review sample content or demos if available

4. Order Cancellation

Order cancellation is only possible before the payment is processed and the digital product is delivered. Once payment is completed and the product is delivered via email or made available in your account, cancellation is not possible.

5. Technical Support

While we do not offer refunds, we are committed to customer satisfaction and will provide technical support for our products. If you encounter issues with your purchase, please contact our support team, and we will make reasonable efforts to assist you.

Email: contact@codezen.cloud
Response Time: We aim to respond to all support inquiries within 24-48 hours during business days.

6. Product Updates

When applicable, we provide updates to our digital products. These updates are provided at our discretion and may include bug fixes, feature enhancements, or compatibility improvements.

7. Exceptions

In extremely rare circumstances, we may consider exceptions to our no-refund policy at our sole discretion. Such exceptions might include:

  • Products that are proven to be entirely non-functional and cannot be fixed through technical support
  • Cases where the product delivered is substantially different from what was advertised

Please note that these exceptions are rare and evaluated on a case-by-case basis. The decision of Codezen management is final in all refund matters.

8. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.

9. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: contact@codezen.cloud
Address: Renukoot Sonebhadra, UP - 231217